Please click on the Info Button for additional information.

If we have not answered your question here, Please Email us or call Chicagoland 847.310.0300 or Toll Free 877.999.4811. We look forward to serving you.

Can we set up a corporate account ? ~ top of page
Yes, please call for details. Generally, we require a credit card for your first order or to act as a deposit.

Can you handle multiple & bulk orders? ~ top of page
We specialize in serving clients with multiple needs. Depending on the size of the order, we may need additional time & a 50% deposit.

Can you incorporate our promotional products in your baskets? ~ top of page
Absolutely, we can include your products, business cards, promotional items, etc. We can keep your items on hand at our location, so they are always available. Please call to work out arrangements, etc.

How long have you been in business? ~ top of page
Since 1993.

Do you offer corporate discounts? ~ top of page
Generally, we provide outstanding value & service with complimentary upgrades. However, we do offer discounts to coporate clients who order in higher volumes or order on a frequent basis during a year. Please call us Toll Free 877.999.4811. for further details. Click Here To View Our Discount Schedule

Can I substitute items? ~ top of page
Yes! We want you to be happy with your basket order. You can call us & let us know what you would like to change. Or you can specify the changes on the order form under "Comments".

Can I personalize a gift message? ~ top of page
Yes ! During checkout write your message in a section called "Gift Message".

How long do your gourmet products stay fresh? ~ top of page
Most of our gourmet products will stay fresh for 6-9 months

Do you offer a wide variety of baskets to choose from? ~ top of page
Company after company & the same limited selection. At Designer Baskets we have a wide variety of baskets to choose from. Our baskets are all unique. You won't find them anywhere else. In addition, we can customize a basket for your needs & budget, if you don't find exactly what you're looking for on our website.

How is the basket packed & shipped? ~ top of page
At Designer Baskets we use a twofold approach to ensure your basket arrives in good condition. First, the items in the basket itself are firmly secured in place with strong materials. Secondly, we then wrap the basket securely in 1/2" bubble wrap. It is then placed securely in a box with additional shipping materials.

Am I getting my money's worth? ~ top of page
Tired of looking at baskets with 5 or 6 items at a price tag of $50 ?! At Designer Baskets we design each basket with the highest value in mind for you our customer. Just look at the size of some of our baskets & count the number of items & you will be impressed.

Am I paying too much for shipping? ~ top of page
Let's be clear. There is no such thing as "free shipping". Some companies claim free shipping .. they simply add it to the price of the basket. At Designer Baskets we ship all of our baskets for a cost of $10.95. we use several carriers, (our preferred carrier is FedEx) FedEx, UPS, USPS choosing the best option based on service & destination (average delivery time is 1-5 days) per shipping address exception: baskets shipping to Hawaii will incure additional charges, we will notify you of these charges By separating the shipping costs, you know exactly what you are paying for. if you prefer, we can ship 3rd party via your account., e.g. FedEx

How can I be sure that you are a trustworthy company? ~ top of page
At Designer Baskets we offer friendly & prompt customer service. We are here to serve you. As far as guaranteed satisfaction, here it is...If you or those who receive our gift baskets are not completely satisfied , please let us know promptly and we will make it right with either an appropriate replacement basket, refund or credit .

Can I get a custom basket? ~ top of page
Yes! Our designers are here to serve you. We can either adjust a basket you see online, or create a totally new design just for you ! Call us Toll Free 877.999.4811 & we will be happy to help you.

How are baskets delivered? ~ top of page
Baskets in the Chicagoland area are hand delivered. Click Here to view locations to which we hand deliver. Orders outside the area are sent via USPS, FedEx, or UPS, depending on location, & delivery services required. See delivery information under 'Info' category for additional explanations.

Why don't you ship worldwide? ~ top of page
We increasingly have problems tracking orders sent out of the U.S. Here's a suggestion: order the basket you would like, have it delivered/shipped to you & take it to a UPS Shipping Center or A FedEx Kinkos & have them ship it for you. That way you will have a better way to track the delivery, etc.

Will the person I'm sending the gift to receive your catalog information with prices, etc? ~ top of page
We do not include any advertising materials in the box. We only send your gift personal gift message to the customer, along with our label in the event your recipient has a question about our product or service. We will not contact your recipient via phone unless we are having a problem with delivery.

What credit cards do you accept? ~ top of page
We gladly accept Visa, Master Card, Discover & American Express ~ credit cards from outside the continental United States may require additional information and/or a substitute form of payment,basket will be shipped once all information is received ~

How are baskets wrapped? ~ top of page
Baskets are artistically wrapped with cello, beautifully bowed & ribboned.

What are your hours? ~ top of page
You can contact us 8.a.m. to 11 p.m. Central Time , seven days a week. Online ordering is available 24 hrs a day , 7 days a week.

Will I get an order confirmation? ~ top of page
We will email you delivery confirmation if provided. We will email you on time tracking information once your order ships. Please call us if you have any questions concerning your order.

Does the price of the basket include delivery? ~ top of page
Generally no, unless otherwise specified. You can request the basket to include delivery & applicable sales tax, or to have those items added additionally.

What are the starting prices of your baskets? ~ top of page
Custom baskets begin at $10 excluding sales tax & delivery/shipping, lower prices may be available on the website as well as for bulk orders, please call for details.

Is it safe to order online? ~ top of page
Yes, all credit card information is sent via a secure server with the highest level of encrypton.

How long does it take for orders to arrive? ~ top of page
Generally, 1-2 business days to locations in the Midwest, 2-3 business days to locations on the East Coast, 3-5 business days to locations on the West Coast. During the holidays it often takes more time.

How soon after placing an order is a basket delivered/shipped? ~ top of page
Baskets are shipped promptly within 24 hrs of receipt of their paid order. Orders received on the weekend, during summer months & holidays require additional time.

Do you do fruit baskets? ~ top of page
Yes, Please Click Here to view our fruit baskets.

Can I see a 'proposal' before delivery, or ordering? ~ top of page
We provide a complimentary digital picture if required. This allows you to "see" the basket before it is delivered.